Terms of Service

These terms are an agreement between you and ClosedTestLab (“we”, “us”). By creating an account or ordering a closed test, you agree to them. If you're signing up for a company, you confirm you're allowed to accept these terms on its behalf. Our Privacy Policy explains how we handle your information.

ClosedTestLab helps you meet Google Play's closed testing requirement for new personal developer accounts. For each campaign you order:

• Testers from our in-house team opt in to your closed test and use your app on real Android devices.
• We aim to keep at least the number of testers in your plan opted in for 14 consecutive days.
• We track progress in your dashboard and share feedback from our testers.

Google alone decides whether your app gets production access. If Google declines your production access application after a campaign with us, you can choose either a free retest (a new campaign on the same plan) or a full refund for that campaign, as long as:

• Your campaign reached “Completed” in your dashboard.
• You applied for production access within 30 days of your campaign completing.
• You kept your closed test live and our tester group on it for the whole testing period.
• Google's decision isn't caused by something unrelated to testing, such as your app's content, a Google Play policy violation, or an issue with your developer account.

To claim, email us at hello@closedtestlab.com within 30 days of Google's decision, with a screenshot of Google's response. You can claim once per campaign. Refunds are sent back the same way you paid, or another way we agree on with you.

• You must be at least 18, or the age of majority where you live.
• Give us accurate information and keep it up to date.
• Keep your password safe. You're responsible for everything done through your account.

When you submit an app for testing, you confirm that:

• You own the app or have the right to have it tested.
• The app follows Google Play's policies and the law, and contains no malware, illegal content, or anything that could harm our testers or their devices.
• You'll give us a working opt-in link and keep your closed test open and available for the full testing period.

If your closed test is paused, removed, or broken on your side, the 14-day count may restart, and that isn't our responsibility.

We review every app before testing starts. We may decline an app that breaks these terms or that we can't test safely. If we decline your app, you aren't charged anything.

Prices are per app, as shown on our pricing section when you order. Nothing is charged when you submit. Once testing starts we send you an invoice, due within 7 days, which you can pay with the payment methods shown on it (currently Remitly). We may hold back your production access report until the invoice is paid. Prices may change for future orders but not for a campaign already invoiced.

Your app stays yours. We only use it to run your closed test, and we treat unreleased apps as confidential.

Feedback and reports we give you are yours to use however you like. If you allow us to show your campaign on our website, you let us display your app's name, icon, category, and testing progress until you turn this off.

Don't misuse our service: don't try to access other people's accounts or data, disrupt our systems, or use our testers for anything other than testing your app.

You can stop using our service at any time and ask us to delete your account by emailing hello@closedtestlab.com. We may suspend or close accounts that break these terms. If we do, we'll tell you why.

We provide our service “as is”. We work hard to run every test well, but we don't promise it will be uninterrupted or error-free.

To the extent the law allows, we aren't liable for indirect or consequential losses, such as lost revenue or a delayed launch, and our total liability for any campaign is limited to the amount you paid for it.

We may update these terms. We'll change the date at the top of this page, and if the changes are significant, we'll let you know by email. Continuing to use our service after that means you accept the new terms.

Questions about these terms? Email us at hello@closedtestlab.com.